Komatsu Opens Parts Center in Australia: Improving customer satisfaction and optimizing operations

March 25, 2022

 

Komatsu Ltd. (hereafter “Komatsu”) (President and CEO: Hiroyuki Ogawa) has opened the new parts center at Komatsu Australia Pty. Ltd. (Head office: New South Wales, Australia. CEO: Sean Taylor). Komatsu has invested about JPY 4.3 billion (AUD 48 million) in the new parts center with a site area of 38,000 m2, and has consolidated a multiple number of parts centers previously located in Queensland. The new parts center features advanced technologies, such as the tower system for picking and the digitalized consolidation system for parts, optimizing logistic operations and improving efficiency, The new parts center also mitigates environmental impact with its installed solar panels and by cutting down the volume of packed parts. 

The new parts center also houses a new sales branch, improving customer satisfaction by dynamically reducing lead-time from order receipt to delivery, in addition to optimizing logistic operations. Furthermore, advanced ICT-intensive construction equipment is displayed on the site. The new innovation hub exhibits cutting-edge electrification, automation and SMARTCONSTRUCTION technologies, as well as Komatsu’s history. 

While continuing its commitment to Quality and Reliability and working to maximize its corporate value, Komatsu is working to achieve safe, highly-productive, smart and clean workplaces of the future through DANTOTSU Value (ESG solutions and improvement of earnings through customer value creation).

 

【Top: New parts center. Bottom left: Inside of the new parts center. Bottom right: Innovation hub】

 

【Outline of Komatsu Australia Pty. Ltd.】 
CEO: Sean Taylor
Head office address: 50-60 Fairfield Street, Fairfield East NSW

【Outline of the new parts center of Komatsu Australia】 
Address: 535 Progress Road, Wacol, QLD
Site area: Approx. 38,000m2 
Floor areas: Approx. 17,500m2
Investment: Approx. JPY 4.3 billion (AUD 48 million)


No.0099(3114)
Corporate Communications Department
Sustainability Promotion Division
Komatsu Ltd.
tel: +81-(0)3-5561-2616
mail: JP00MB_cc_department@global.komatsu

*The information may be subject to change without notice.